At Nicolai Adventure, we want you to be completely satisfied with your purchase. If you’re not satisfied, we’re here to help with returns and refunds.
Returns
- You can request a return within 1-3 days of receiving your order.
- The product must be unused, in its original condition, and in the original packaging.
- To initiate a return, please contact our team at [email protected] with your order details. We will guide you through the process.
Refunds
- Refunds will be processed once the returned item is received and inspected.
- Please note that refunds will be issued in the same method as the original payment. As we offer cash on delivery, refunds will be issued via cash.
- Once the refund is processed, it may take 1-3 days to reflect in your account.
Non-Returnable Items
- Certain items may be non-returnable due to hygiene or safety reasons. Please check the product page for more information.
Shipping Costs
- Shipping costs are non-refundable, and you will be responsible for paying for the return shipping.
If you have any questions or concerns about our return and refund process, feel free to reach out to us. We’re committed to ensuring your experience with Nicolai Adventure is smooth and satisfactory.
Contact Us
If you have any questions feel free to reach out to us at [email protected]. We are here to assist you.